Visiting us
We have two convenient urgent care locations on the North Shore.
No appointment needed, just walk in.
Hours at our Northcross clinic may vary this holiday season. Please visit Healthpoint for our clinics opening hours
Wait times may increase if local urgent care clinics are closed.
Locations
Parking:
Shorecare has 7 free of charge dedicated parking bays behind the clinic on The Avenue. Please give your registration number to our Receptionists on your arrival if you have parked in one of these spaces.
Alternatively, Smales Farm has pay by plate parking machines, 8am-5pm Monday to Friday. Please ensure that you register your car on these machines when you arrive to receive your first 30 minutes free.
In the unlikely event you receive a parking notice while parked in a Shorecare parking space, please give this to our receptionists who may be able to arrange for this to be waived for you.
All parking is free and unrestricted after 5pm, before 8am, and all weekend.
Northcross
948 East Coast Road
Northcross
Auckland
Please note Shorecare Northcross will be closing at 4pm on Saturday 27th & Sunday 28th April.
Open 8 am-8 pm, 365 days
09 486 7777 ext 2
Parking:
Northcross has dedicated spaces in front of, as well as parking under the building.
When you arrive
When you arrive, the receptionist will ask you to complete an electronic patient form by scanning the QR code provided. The receptionist will also ask you to indicate if you have significant symptoms such as chest pain, shortness of breath, bleeding etc.
Once you’re checked in, a nurse will do an initial assessment to determine the severity of your illness or injury and give you a triage code.
The Clinician then sees patients in order of triage codes and not necessarily in order of arrival.
Wait times vary greatly depending on the time of day that you visit us. This can be impacted by the number of patients that are waiting and the severity of your problem.
At Shorecare we use the Australasian triage scores:
Triage 1: Life threatening conditions e.g. unresponsive
Triage 2: Emergency – Patients who are very ill e.g. chest pain
Triage 3: Urgent – Patients who are seriously ill but stable e.g. abdominal pain
Triage 4: Semi urgent – Patient not in immediate danger e.g. wrist injury
Triage 5: Non urgent – Minor injuries and illness e.g. viral illness
This means that some patients who arrive after you may be seen first but be assured, we are doing our very best to get you seen in a timely manner.
Please note - If you require ambulance transfer to hospital, fees may apply.
If you will require a medical certificate, you must request this at the time of your consult. If this does not occur, you will need to come back for review (charges will apply) or follow up with your GP.
FAQs
What is Urgent Care?
We are like a cross between General Practice and the Emergency Department. We provide urgent medical care in the community to those with illnesses and injuries on a non-appointment basis. We provide support to GPs when you can’t get an appointment with your GP or have an injury needing a bit more expertise such as fractures and wounds, we also provide support to the Emergency Department seeing their non-emergency patients. However, we are not a substitute for your GP – we encourage everyone to have a GP and see them regularly for your ongoing health needs.
Will it cost me to come and see you?
In general, yes it does cost to visit us. We are a private organisation that receives minimal funding from the Government and therefore, just like your usual GP, we charge for our services. There are however exceptions to this. We offer FREE ACC consultations for all under 14-year olds, FREE after-hours medical care for under 14-year olds and we have subsidised care for those who qualify. We are ACC accredited however you will need to pay an ACC surcharge when you visit us. You can check out our fees page for more information or give us a ring to discuss.
Wait times
Wait times vary greatly depending on the time of day that you visit us. This can be impacted by the number of patients that are waiting and also the severity of your problem. This means that some patients who arrive after you may be seen first but be assured, we are doing our very best to get you seen in a timely manner.
I don’t have a GP, can I come see you?
Shorecare encourages everyone to enrol with a GP. However, if you are suffering from an acute medical condition or have had an accident come and see us, that’s what we specialise in! For ongoing medical advice and treatment, regular GP monitoring is always best.
What are my rights?
Follow this link to have a read up on the Health & Disability Commissioner Code of Rights. http://www.hdc.org.nz/the-act–code/the-code-of-rights