Visiting us

COVID19 and Shorecare

Shorecare is open and it’s business as usual albeit with a few extra precautions in place for your safety and ours.

At Shorecare we have been busy adapting to rapidly changing instructions from the Ministry of Health in Wellington and the Auckland COVID19 Response Team. For everyone’s safety we are still required to take precautions to identify and isolate patients at risk for COVID19. Please take note of signs and follow registration instructions on arrival. Thank you.

Mask wearing at Shorecare

When you attend one of our Shorecare Clinics, our reception staff will provide you with a face mask to wear for the duration of your visit. While mask wearing is not essential in most areas at New Zealand Alert Level 1, including most public hospitals, it remains mandatory in certain situations such as public transport. Most Auckland General Practices and Urgent Care Clinics have elected to continue mask use in order to increase the level of protection for our patients and staff from respiratory infections, including COVID-19. We recognise that mask wearing is unpleasant for many people, but ask that you comply with this request, during this difficult time. If you are unable to wear a mask, please let the staff know and we may be able to isolate you in a vacant room, or request that you wait in your car until the doctor is ready to see you. Thank you for your cooperation.

This is to protect our patients and the rest of country from any undiscovered community spread.


We have two convenient urgent care locations on the North Shore.

Smales Farm
74 Taharoto Road
Open 24 hours, 365 days

948 East Coast Road
Open 8am-8pm, 365 days


When you arrive

When you arrive the receptionist will ask you to complete a medical registration or ACC form. The receptionist will also ask you to indicate if you have significant symptoms such as chest pain, shortness of breath, bleeding etc. The triage nurse will then assess the severity of your illness or injury and give you a triage code. The doctor then sees patients in order of triage codes and not necessarily in order of arrival.

Wait times vary greatly depending on the time of day that you visit us. This can be impacted by the number of patients that are waiting and also the severity of your problem.


At Shorecare we use the Australasian Triage scores.

Triage 1: Life threatening conditions
Triage 2: Emergency – Patients who are very ill
Triage 3: Urgent – Patients who are seriously ill but stable
Triage 4: Semi urgent – Patient not in immediate danger
Triage 5: Non urgent – Minor injuries and illness

This means that some patients who arrive after you may be seen first but be assured we are doing our very best to get you seen in a timely manner.




Northcross has dedicated spaces as well as parking under the building.

Smales Farm:
Shorecare has 7 free of charge dedicated parking bays behind the clinic on The Avenue. Please give your registration number to our Receptionists on your arrival if you have parked in one of these spaces.

Alternatively, Smales Farm has pay by plate parking machines, 8am-5pm Monday to Friday. Please ensure that you register your car on these machines when you arrive to receive your first 30 minutes free.

In the unlikely event you receive a parking notice while parked in a Shorecare parking space, please give this to our receptionists who will arrange to waive this for you.

All parking is free and unrestricted after 5pm, before 8am, and all weekend.