The objective of triage is to safely prioritise patients’ treatment and their management through the clinic, from the moment they enter the premises to the time they are discharged, either home or to another medical facility. Shorecare uses the Australian College of Emergency Medicine’s triage scale as it is accepted as current best practice in Level 3 Emergency Departments throughout Australia and New Zealand.

Essentially, the triage system is designed to prioritise patients based on the urgency of their condition. When a patient arrives and registers, they are shortly seen by a triage nurse to determine their triage level. They are then seen by a doctor in order of priority. In practice, this means that most patients are seen in the order that they arrive in the clinic, but with urgent conditions taking priority.